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Post Info TOPIC: Streamlining dispatch calls
Artstate


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Streamlining dispatch calls
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What’s the first step to streamline dispatch? Anyone with relevant experience here? How does your company handle these?



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Dionaea


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Centralizing data is the first step, and I won’t take other opinions about it. Some time ago this short guide on streamlining dispatch helped me. It says integrate CRM, GPS, and inventory systems. We used FieldProMax to auto-assign jobs based on tech location/skills/parts—no more spreadsheet juggling. Dispatchers now handle exceptions, not routine. 50% fewer ‘Where’s my tech?’ calls. Techs? They finally get lunch breaks.



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